I opted to send goods directly to my customer and now my customer has a warranty claim, what do I do?

The warranty that came with the product we sold you may be passed onto your customer if we supplied direct to your customer or even if you just sell your goods onto someone else.

The only requirement we have is that when either you or the end owner of the goods wishes to make a claim that you / they provide us with the order number on their order.

Then they just need to follow the normal returns processes as laid out in our Warranty and Returns section.